Returns and Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of receipt for a refund or exchange.

1.1 Return Eligibility

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

1.2 Return Process

To initiate a return, please contact our customer support team at support@hybridsystems.org to obtain a Return Merchandise Authorization (RMA) number. Include your order number and the reason for the return in your email.

Once you have received your RMA number, please ship the item back to us at the address provided in the return instructions. Please note that you will be responsible for the return shipping costs.

1.3 Refund Processing

Upon receipt and inspection of the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

2. Refunds

We will notify you via email once your refund has been processed. Please allow additional time for your financial institution to process the refund.

2.1 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@example.com. We will arrange for a replacement or refund at no additional cost to you.

2.2 Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

3. Exchanges

If you would like to exchange an item, please follow the return process outlined above. Once we receive the returned item, we will ship the replacement item to you.

4. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact us at support@hybridsystems.org.